Some Ubi's are not talking!

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Some Ubi's are not talking!

Angela
 
Posts: 38
Joined: Mon Apr 14, 2014 11:24 am

Post Posted » Tue Sep 22, 2015 12:57 pm

Hi All,

It appears we're having a bit of a random issue with Ubi's going all tight lipped Louie after you try to trigger them. These devices are triggering after Ok Ubi, but do not go green to listen after flashing blue.

Some users have indicated they are able to successfully trigger their devices via the UbiCC app.

Our team is looking into the issue to see if we can determine what is going on and then how to implement a fix.

In the meanwhile, if you are experiencing this issue, please open a support ticket https://theubi.zendesk.com/hc/en-us/requests/new and let us know the following information:

-The serial number of the device (Located on the back and will start with 102558-)
-When did the issue first occur? (If possible please send a screenshot of your utterance log indicating when theThank issue began)
-Are you able to VNC into the device? If so please send us a screenshot of what you see, there is information there that will be beneficial to our team.

Thank you all in advance for your help and our sincerest apologies for any inconvenience. We will work to get this rectified as soon as possible.

All the best,
Team Ubi