Our team is currently working on clearing out some backlogs and we wanted to let you know if we do need to replace your Ubi, it might be 2-3 months before a replacement can be sent out. We understand this is inconvenient and will do our best to get things moving quicker.
Thanks to everyone for their support and understanding while we get things up to date.
All the best,
PS. If you are having trouble with your Ubi, please contact our team by opening a support ticket here: